Customer Service

Do you still have any questions about our service?
We are here to assist you further.
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 Children on round hay bales of BelFarm

FAQ

What is probiotics?

Probiotics are live microorganisms. These are known as beneficial bacteria that, when ingested, promote a healthier gut flora and digestion, and strengthen the immune system. Many of our products contain probiotics, such as Proferm, Proferm Algues, and Nutribiome. Probiotics are also used in horse pastures, and our range includes products like Microferm, PT-Mix, and Smartfoil for this purpose.

Can the grass be burned by spreading Celtic sea salt?

During hot weather, it is generally recommended to avoid any operations on the grassland. Therefore, when spreading Celtic sea salt, it is advisable to do so during dry but not excessively hot weather conditions. This helps prevent potential stress on the grass and allows for better absorption and utilization of the salt by the plants. It's important to consider the weather conditions and choose an appropriate time for salt application to ensure the best results.

What is the difference between probiotics and prebiotics?

 

Probiotics are beneficial bacteria with a positive effect on gut health. Prebiotics, on the other hand, are food for probiotics or the existing beneficial bacteria in the intestines. Just like humans, bacteria also require the right nutrition to maintain their colony.

What should I do if there is diarrhea in my horse?

 

For this, we recommend using Bionit-S. Bionit-S contains alkaline minerals that buffer the acidity in the intestines, allowing the gut flora to function undisturbed. This can help promote a healthy digestive system in horses.

How do I use a discount code?

 

In the shopping cart, you can enter a discount code. The discount code will be automatically applied to your order. If you receive an error message, it's possible that the discount code has expired or has been previously used.

 

 

 

My pasture always suffers from drought in the summer, what should I do?

 

 

This question requires a more detailed answer. We have products specifically designed to combat drought, such as Smartfoil, but you can also better prepare your pasture against drought by applying proper fertilization. We recommend consulting our "pasture management step-by-step guide" where you will find all the necessary information. If you have further questions, please feel free to contact us for personalized advice.

 

 

The lava meal creates a lot of dust when spreading, how can I prevent this?

It is best to spread the lava meal during rainy weather or you can use a protective cover. In addition to lava meal, we also offer Vulkamin granules and lava gravel in our range. These alternatives produce less dust but dissolve slightly slower in the soil.

How do I know which fertilizer to use?

 

If there are already issues with the pasture, we recommend conducting a soil analysis through our services. Based on the results, we can provide a customized and appropriate fertilization plan to ensure optimal fertilization of your soil at a fair price.

My horse is experiencing colic, do you have anything for this?

Certainly, Proferm or Proferm Algues can help promote a quick recovery of gut health due to their diverse composition of beneficial bacteria. These products can be beneficial in supporting the digestive system and aiding in the restoration of the horse's intestinal balance.

How can I quickly find a product?

 

With the search bar located at the top, you can quickly and easily search for a product name. If you don't get any search results, you can check the spelling or try using a different, similar search term. If you still can't find what you're looking for, please contact us. We are happy to assist you further.

 

My horse is experiencing respiratory issues, do you know what I can do?

 

Common causes of respiratory issues in horses include dust or molds in the forage. Many horses are highly sensitive to these factors. With Nutribiome, you can bind and neutralize dust and molds present in the forage, making them harmless. Additionally, the beneficial bacteria in Nutribiome promote optimal gut health. However, it is important to consult with a veterinarian to determine the underlying cause of your horse's respiratory issues and to develop a comprehensive treatment plan.

 

What is probiotics?

Probiotics are live microorganisms. These are known as beneficial bacteria that, when ingested, promote a healthier gut flora and digestion, and strengthen the immune system. Many of our products contain probiotics, such as Proferm, Proferm Algues, and Nutribiome. Probiotics are also used in horse pastures, and our range includes products like Microferm, PT-Mix, and Smartfoil for this purpose.

The lava meal creates a lot of dust when spreading, how can I prevent this?

It is best to spread the lava meal during rainy weather or you can use a protective cover. In addition to lava meal, we also offer Vulkamin granules and lava gravel in our range. These alternatives produce less dust but dissolve slightly slower in the soil.

Can the grass be burned by spreading Celtic sea salt?

During hot weather, it is generally recommended to avoid any operations on the grassland. Therefore, when spreading Celtic sea salt, it is advisable to do so during dry but not excessively hot weather conditions. This helps prevent potential stress on the grass and allows for better absorption and utilization of the salt by the plants. It's important to consider the weather conditions and choose an appropriate time for salt application to ensure the best results.

How do I know which fertilizer to use?

 

If there are already issues with the pasture, we recommend conducting a soil analysis through our services. Based on the results, we can provide a customized and appropriate fertilization plan to ensure optimal fertilization of your soil at a fair price.

What is the difference between probiotics and prebiotics?

 

Probiotics are beneficial bacteria with a positive effect on gut health. Prebiotics, on the other hand, are food for probiotics or the existing beneficial bacteria in the intestines. Just like humans, bacteria also require the right nutrition to maintain their colony.

My horse is experiencing colic, do you have anything for this?

Certainly, Proferm or Proferm Algues can help promote a quick recovery of gut health due to their diverse composition of beneficial bacteria. These products can be beneficial in supporting the digestive system and aiding in the restoration of the horse's intestinal balance.

What should I do if there is diarrhea in my horse?

 

For this, we recommend using Bionit-S. Bionit-S contains alkaline minerals that buffer the acidity in the intestines, allowing the gut flora to function undisturbed. This can help promote a healthy digestive system in horses.

How can I quickly find a product?

 

With the search bar located at the top, you can quickly and easily search for a product name. If you don't get any search results, you can check the spelling or try using a different, similar search term. If you still can't find what you're looking for, please contact us. We are happy to assist you further.

 

How do I use a discount code?

 

In the shopping cart, you can enter a discount code. The discount code will be automatically applied to your order. If you receive an error message, it's possible that the discount code has expired or has been previously used.

 

 

 

My horse is experiencing respiratory issues, do you know what I can do?

 

Common causes of respiratory issues in horses include dust or molds in the forage. Many horses are highly sensitive to these factors. With Nutribiome, you can bind and neutralize dust and molds present in the forage, making them harmless. Additionally, the beneficial bacteria in Nutribiome promote optimal gut health. However, it is important to consult with a veterinarian to determine the underlying cause of your horse's respiratory issues and to develop a comprehensive treatment plan.

 

My pasture always suffers from drought in the summer, what should I do?

 

 

This question requires a more detailed answer. We have products specifically designed to combat drought, such as Smartfoil, but you can also better prepare your pasture against drought by applying proper fertilization. We recommend consulting our "pasture management step-by-step guide" where you will find all the necessary information. If you have further questions, please feel free to contact us for personalized advice.

 

 

Delivery

We carefully strive to deliver your order as soon as possible. We aim to ship the products within 3 working days. Delivery will be handled by BPost, PostNL, or DPD. However, there may be instances where we are unable to meet this timeframe, such as when products are out of stock, which may result in a slightly longer delivery time for your order.

If, for any reason, we are unable to meet the specified delivery time, we will notify you as soon as possible.

Please note that the prices mentioned are exclusive of shipping costs.

Payment

You can pay for your order using various payment methods. Currently, we offer the following payment options:

  • Bancontact
  • iDEAL
  • Credit card
  • Paypal

Guarantee

We care about our products and naturally strive to deliver them to you in top condition. However, it occasionally happens that an order is damaged during transport or other unforeseen circumstances arise that entitle you to a warranty claim. According to European law, we are liable for any lack of conformity that becomes apparent within a period of two years after the delivery of the goods.

If you discover or should have discovered a defect in the product, please contact us within a reasonable period of time. A reasonable period of time is, in any case, two months.

We are committed to resolving any issues promptly and finding a satisfactory solution for you. Your satisfaction is important to us, and we will work diligently to address any concerns regarding product defects or non-conformity. Please reach out to our customer support team, providing details of the issue, and we will assist you accordingly.

Pick up

Pick-up is only available for products listed under the category fourage. Please make sure to schedule an appointment with us if you wish to pick up the goods, so that we can assist you optimally.

Return

It may happen that you want to return an order. Perhaps the product doesn't meet your expectations or there may be another reason why you don't want to keep the order. Whatever the reason, you have the right to cancel your order within 14 days after receiving it, without giving any reason.

After cancellation, you have an additional 14 days to return the product. You will be refunded the full order amount, including shipping costs. Only the costs for returning the product from your home to our warehouse are at your own expense. If you exercise your right of withdrawal, the product with all delivered accessories and, if reasonably possible, in its original condition and packaging should be returned to us.

To exercise this right, please contact us via info@belfarm.be. We will then refund the due amount within 14 days after receiving your return, provided that the product has already been returned to us in good order.

If the product is damaged or if the packaging shows more damage than necessary, we may charge you for the depreciation in value of the product. Therefore, handle the product with care and make sure it is properly packaged when returning it.

Do you have any other questions? Steven & Jannes are here to assist you!

Afbeelding 1
Steven Henderickx
Afbeelding 2
Jannes Decadt